What is Mediation?

“A mediation process is a process in which the participants, with the support of the mediator, identify issues, develop options, consider alternatives and make decisions about future actions and outcomes. The mediator acts as a third party to support participants to reach their own decision.”

Approval Standards November 2012, National Mediator Accreditation Standards (NMAS)

How can mediation help me?

Mediation provides disputing parties with an opportunity to discuss with each other openly and to create their own agreement. Mediation is an informal and non-adversarial alternative to going to court. In mediation, the parties decide on the resolution, not the mediator. Mediators maintain their impartial throughout the process, they do not decide, judge or recommend.

Role of the Mediator

“Mediators do not advise upon, evaluate or determine disputes. They assist in managing the process of dispute and conflict resolution whereby the participants agree upon the outcomes, when appropriate. Mediation is essentially a process that maximises the self determination of the participants. The principle of self determination requires that mediation processes be non-directive as to content.”

Practice Standards September 2007, National Mediator Accreditation Standards (NMAS)

How is mediation different from counselling?

Unlike counsellors, mediators do not give advice or offer suggestions. The mediators are neutral parties that do not take sides or advocate for one party over another. The mediator's role is to balance the conversation between the parties and facilitate them to speak to each other openly and resolve their own conflicts.

What is the National Mediator Accreditation System (NMAS)?

The NMAS is a national accreditation scheme which provides a minimum level of standards of training and assessment for all mediators.

The Mediator Standard Board (MSB) is responsible for the ongoing development and maintenance of the National Mediator Accreditation System (NMAS) introduced in 2008.

What is an Accredited Mediator NMAS?

An Accredited Mediator NMAS is a mediator who has met minimum standards of training, assessment and the accreditation standard across the profession. All accredited mediators are required to comply with the Approval Standards and Practice Standards as set out by the NMAS.

What types of matters are not appropriate for mediation?

Matters involving allegations of domestic abuse, child abuse, or other matters where one or more parties' safety is at risk, are not appropriate for mediation.

How long is a mediation session?

Mediation sessions last, on average, between 2–3 hours pending on the complexity of the dispute. Additional sessions may be scheduled if the parties require additional time to discuss a matter.